As well as David Crystal, please also remember Tim Shortiss' 'Disinhibition Theory'. You don't hae to remember quotes for this, just remember what the theory is, and mention it if it crops up in your data.
The theory is the idea that, because CMC allows you to communicate without having to see people face to face, you are more likely to say things that you would be too embarassed to say in real life.
If you see this happening in your data, mention Tim Shortiss and 'Disinhibition Theory'.
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